Terms & Conditions


Bank Transfer to our Thai bank account (payment instructions will be sent to you by email after check out).


All transactions on PHARMACYTHAI.COM are 100% secure. We do not share the customer’s details with any third parties.


All orders are shipped within 1 – 2 business days after payment to the buyer’s specified address. The buyer / recipient is responsible for providing us the full and correct postal address. We are not responsible for any additional costs for shipments, which will be not delivered because of wrong or uncomplete delivery address.

Way of shipping

All orders are packed in corresponding packaging and shipped as airmail registered package via Thailand Post.

Delivery time

Delivery time usualy takes about 10 – 15 days from date of shipping. If you will not get your order delivered within maximum of 20 days, it is highly recommended to contact your local post office with the shipment number provided in the “order shipped” confirmation and ask for status and delivery of the shipment. In case that your local post office will have no information about your shipment, please contact us back as soon as possible and we will issue an official claim with Thailand Post.

Postage and packaging costs

All shipments are well packed in a new and reliable packaging. Packaging costs are included in the product price. Postal shipping rate is calculated at the checkout.

Delivery, take over of shipment

The buyer / consignee of the goods is obligated to accept / take-over the shipment / package with the order from a third party hired by seller / shipper – the local postal service. In the event that the buyer / consignee is not present at the time of delivery of order, the post office leaves the buyer with the notice of shipment. The shipment is usually stored at the delivery post office for a period of 14 – 30 days if postal notification not specifies otherwise. In the event that an order / package is not taken over or claimed at the post office by buyer / recipient, post office ships the order / package back to the seller / shipper. In such case of non-acceptance of the order / package, the seller / shipper is entitled to charge the buyer to pay a cancellation fee of USD 20 or EUR 20, unless the seller and buyer agree otherwise. The cancellation fee is then deducted from the total amount of the order together with shipping costs as the costs of fulfillment of the obligations arising from the binding order of the buyer. The remaining part of the purchase price is then returned to the buyer, the next day after the shipment with the order is returned back to the seller at the latest.

Customs, Duties & Taxes

Buyer is responsible for assuring the product can be lawfully imported to the destination country. The buyer / recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance are responsibility of the buyer / recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; buyer should contact local customs office for more information in case of any questions regarding customs regulations. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates and we are not responsible for such delays or additional costs caused by such situation. In case of confiscation of the shipment with the order by customs office or other local authorities at the recipient’s country, we are not responsible for such confiscations, free replacements or any costs. Such case is full responsibility of buyer / recipient because such situation is beyond our control or influence.

Complaints / Returns

In case of any complaint, please contact the shop PHARMACYTHAI.COM immediately. Any complaints are handled individually and we always try to find a suitable and satisfactory solution.